Discovery & Solution Architecture
Define business requirements, user needs, system dependencies and delivery priorities to establish the solution architecture and implementation roadmap.
WHAT WE CAN DO
Kentico services for complex digital environments
From enterprise architecture and implementation to complex integration, modernisation and ongoing support, ITworx helps organisations realise the full value of Xperience by Kentico. Combining Microsoft technology expertise with experience delivering business-critical digital solutions, we build and support platforms that integrate with existing systems, strengthen governance and evolve with changing business requirements.
WHAT WE OFFER TO OUR CLIENTS
Xperience by Kentico expertise
A successful digital platform requires sound architecture, practical content management, reliable integrations and clear operational ownership.
Our services bring these elements together, helping business and technology teams establish a platform they can manage, extend and improve as organisational needs evolve.
Xperience by Kentico Implementation
Build a platform around your organisation’s content, users and operational requirements. We translate business objectives into a practical architecture and implementation approach, with governance, integration and ongoing maintainability considered from the outset.
Xperience by Kentico
Content Architecture & Modelling
Structure content for reuse across brands, business units, regions and channels, with clear ownership and maintainable relationships.
User Experience & Interface Design
Design intuitive digital experiences that reflect your brand, support accessibility requirements and help users complete important tasks.
Reusable Components & Templates
Develop consistent components and templates that give content teams flexibility within agreed design and publishing standards.
Publishing Governance
Configure roles, permissions and review processes to support accountable content creation, approval and publication.
Testing, Training & Launch
Validate the solution through functional, integration and user acceptance testing. Provide practical training, deployment planning and launch support to ensure teams are prepared to manage the platform confidently.
Kentico Integration
Connect Xperience by Kentico with the systems that support your organisation. We design and implement integrations around clear data ownership, appropriate access controls and dependable information exchange.
Kentico Integration
CRM & Customer Systems
Connect enquiries, customer information and engagement activity with CRM platforms to support coordinated service and follow-up.
ERP & Operational Applications
Exchange relevant information with finance, product, inventory and operational systems, reducing manual handling between applications.
Identity & Access Integration
Integrate with organisational identity services and define authentication and access arrangements appropriate to your users and security requirements.
APIs & Data Exchange
Develop and consume APIs with defined data contracts, validation, error handling and monitoring.
Payments & External Services
Connect payment providers and specialist services, with transaction handling and reconciliation designed around your business processes.
Integration Monitoring & Recovery
Implement logging, alerts and recovery mechanisms to help support teams identify failures and restore information flows.
Custom .NET Development
Extend Kentico to support the processes that distinguish your organisation. We develop tailored functionality within a maintainable architecture, using standard platform capabilities where appropriate.
Custom .NET
Business Rules & Workflows
Implement organisation-specific validation, calculations, approval processes and operational rules.
Customer & Partner Portals
Develop authenticated digital services that allow customers, members and partners to access information and complete relevant tasks.
Custom Modules & Administration
Create tailored administrative functions that help internal teams manage specialist information and processes.
Interactive Tools & Applications
Build calculators, assessments, guided forms and decision-support tools around your business requirements.
Headless Experiences
Develop applications and interfaces that consume Kentico-managed content through APIs, supporting delivery across different channels.
Background Processing
Implement scheduled tasks, notifications and asynchronous processing for activities that operate beyond direct user interaction.
Kentico Modernisation & Upgrades
Establish a practical path from an ageing implementation to Xperience by Kentico. We assess what can be retained, what needs redesign and how to manage the transition around business continuity.
Modernisation & Upgrades
Platform & Code Assessment
Review the existing application, customisations, dependencies and support arrangements to identify constraints and modernisation priorities.
Modernisation Roadmap
Define the target architecture, delivery stages, dependencies and investment priorities before implementation begins.
Content & Data Migration
Map, cleanse, transform and validate agreed content and data, with clear migration rules and ownership.
Custom Functionality Redevelopment
Assess existing functionality and rebuild or refactor it where required for the target platform.
Integration Transition
Adapt connected systems and interfaces, with testing focused on maintaining essential business information flows.
Cutover & Operational Handover
Plan and execute the transition to the modernised platform, including deployment, validation, rollback arrangements and operational handover. Minimise business disruption and ensure support teams are prepared for ongoing operations.
Digital Commerce
Connect content, product information and purchasing processes within a coordinated digital experience. We scope commerce solutions around your sales model, customer relationships and downstream systems.
Digital Commerce
Commerce Discovery & Architecture
Define purchasing journeys, transaction requirements, system responsibilities and the appropriate commerce architecture.
Product & Catalogue Management
Structure product information, categories and supporting content to help customers find and evaluate relevant offerings.
Business Purchasing Requirements
Develop agreed functionality for account-based purchasing, quotation requests, customer-specific pricing or approval processes.
Checkout & Payments
Implement purchasing and payment journeys with appropriate validation, transaction handling and exception management.
Order & Fulfilment Integration
Connect orders and transaction information with finance, inventory and fulfilment systems.
Commerce Testing & Improvement
Validate purchasing scenarios and identify opportunities to improve usability, transaction reliability and operational efficiency.
Support, Optimisation & Managed Services
Keep your Kentico platform aligned with operational needs and business priorities. We provide ongoing technical support and planned improvements under an agreed service scope and responsibility model.
Support & Optimisation
Application Support
Investigate faults, diagnose application issues and coordinate fixes according to agreed priorities.
Platform Updates & Maintenance
Assess and apply relevant platform updates, with compatibility checks and testing appropriate to the change.
Performance Optimisation
Investigate application, database and integration performance to identify bottlenecks and prioritise improvements.
Monitoring & Operational Support
Configure and review agreed application monitoring, logging and alerts to support issue detection and investigation.
Enhancements & Continuous Improvement
Deliver prioritised improvements to functionality, content management and user experience as requirements evolve.
Technical Stewardship & Planning
Maintain technical documentation, review dependencies and help plan future development and maintenance investment.
HOW WE BUILD KENTICO EXPERIENCES
Technologies we use in Kentico projects
Built on technologies your IT team can support
Microsoft & Application
- .NET / ASP.NET Core
- Microsoft Azure
- SQL Server
Kentico
- Xperience by Kentico
- Kentico APIs and SDKs
- Content and digital experience architecture
- Kentico AIRA and AI-assisted capabilities
Integration
- REST APIs
- Identity & authentication
- CRM / ERP / line-of-business integration
Delivery
- Azure DevOps
- CI/CD
- Environment management
- Monitoring and support
Planning a Kentico investment, modernisation or integration?
Whether you're evaluating Xperience by Kentico, modernising an existing platform or planning complex enterprise integrations, ITworx can help you assess your options, define the technical approach and plan a practical implementation.
Talk to our Sydney-based team about your requirements, delivery priorities and ongoing support needs.
EXPLORE KENTICO CAPABILITIES
Put Xperience by Kentico to work across your organisation
Translate platform capabilities into practical tools for content teams, marketers, administrators and customers.
Take control of your organisation’s digital content with Xperience by Kentico’s flexible, centralised content management capabilities. Empower teams to create, manage and publish consistent content across multiple digital channels without relying on developers for everyday updates. Structured content, reusable components and configurable workflows support collaboration, governance and brand consistency. Whether managing corporate information, service content or complex digital experiences, Kentico provides a scalable foundation that helps organisations streamline publishing, reduce duplication and maintain control as their digital requirements evolve.
Deliver more relevant, personalised digital experiences with Xperience by Kentico’s integrated digital marketing capabilities. Understand how audiences interact with your organisation, segment contacts based on their interests and behaviours, and deliver targeted content across their digital journeys. Marketing automation, email campaigns and engagement tracking help teams nurture relationships and improve communication effectiveness. By bringing content and marketing capabilities together, Kentico enables organisations to move beyond static digital communications towards more meaningful engagement, measurable outcomes and continuous improvement.
Support complex digital commerce requirements with Xperience by Kentico’s flexible commerce capabilities and integration options. Enable organisations to manage product information, pricing, purchasing journeys and customer interactions within a connected digital experience. Integrate with existing payment gateways, inventory systems, ERP platforms and other business applications to support operational efficiency and consistent information. Whether delivering business-to-business transactions, professional services or specialised online purchasing processes, Kentico provides a foundation for creating tailored commerce experiences aligned with organisational requirements and future growth.
Build a clearer understanding of your audiences by bringing customer information and digital interactions into a more connected experience. Xperience by Kentico supports contact management, activity tracking, segmentation and personalised communications, helping organisations deliver relevant content and services. Integrate with existing CRM and business systems to make better use of customer information while maintaining appropriate data governance. By connecting audience insights with digital engagement, organisations can improve service delivery, strengthen relationships and make more informed decisions about their digital strategies.
Connect Xperience by Kentico with the systems and applications that support your organisation’s operations. Its extensible architecture and integration capabilities enable connectivity with CRM, ERP, identity management, document management and other enterprise platforms. Using APIs and custom integrations, organisations can exchange information, automate processes and reduce duplication across disconnected systems. Built on modern Microsoft technologies, Kentico supports secure, maintainable solutions that fit within existing IT environments, helping organisations modernise digital capabilities without unnecessarily replacing established business-critical investments.